Shipping Information



COVID 19 Update

There may be delays with international orders due to travel restrictions.

Several destinations have been temporarily suspended. To find out if your country is eligible, please proceed through to checkout. 


Shipment Processing time

All orders are processed within 48 hours of being placed Monday - Friday 8am - 5pm PST (Excluding Public Holidays)


Shipment Confirmation & Order Tracking

Once your order is shipped you will receive an email which will include your tracking number. If you have not received a Shipment confirmation email please check your junk mail. If you still cannot find your confirmation email it is possible that we may have the incorrect email address. You can contact us with your order number to check the status of your order. Please allow at least 48 hours for the tracking number to activate. 

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Pre Orders

If you have ordered a Pre-order item, we will ship you the part of your order that is in stock. When the other items become available we will ship you the rest of your order. 


Orders are delivered Monday-Friday during business hours 

If you are not home at the time of delivery the courier may leave a card in your letterbox outlining the steps for picking up your order at your local post office. If you do not pick up your parcel within 2 weeks of the attempted delivery the courier will return the parcel to us at our expense.


Customs, Duties & Taxes

HI/LO BIKINI CO. is not responsible for any customs taxes applied to your order, Please note shipments outside of Australia may be subject to Duty/Tax charges, We will not be responsible for the payment of any Import Duty / Tax under any circumstances.

Customs policies vary widely from country to country and customs duties are not always applied. Each country has its own rules for determining whether Import Duty / Tax / VAT will apply. Some countries only charge customs duties if the parcel has a value over a certain amount. Based on your country's customs rules, it is possible that your parcel will fall below that threshold level, we recommend you check with your local customs office.


HI/LO BIKINI CO. will not be held responsible for parcels lost, damaged or delayed in transit.